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Copyright 2025 © Qasak Intertrade LLC. All rights reserved.

Terms & Conditions

This document outlines the Terms and Conditions of Use for the website www.stepi.ge, owned and operated by QASAK INTERTRADE LLC, a company registered under the laws of Georgia (ID: 404759882), with its legal address at 18a Meliton and Andria Balanchivadze Street, Tbilisi, Georgia (hereinafter referred to as “the Company”).

By accessing and using our website, you accept these Terms and Conditions in full. If you do not agree to any part of these terms, please refrain from using the website.

1. General Overview

These Terms and Conditions constitute a legally binding agreement between the user and the Company. The use of the website implies the user’s acceptance of all terms stated herein, regardless of the device or platform used to access the services (web, mobile, third-party applications, etc.).

Use of the site by individuals under the age of 18 is prohibited. The Company does not knowingly collect or store personal data of minors. If such information is discovered, it will be promptly removed from our systems.

2. Definitions

Unless otherwise specified by context:

  • “Website” – Refers to www.stepi.ge;
  • “Company” – QASAK INTERTRADE LLC;
  • “User” or “Customer” – Any individual or entity accessing or registering on the website;
  • “Account” – A registered user profile on the website;
  • “Authorization” – The process of accessing a registered account using login credentials;
  • “Products” – Items listed for sale on the website;
  • “Services” – All actions and features available through the website.

3. User Account Registration & Access

To purchase products or access certain features, users must create an account by providing accurate personal data such as name, surname, email, mobile number, and password. The user is responsible for the confidentiality of their login credentials.

The Company reserves the right to suspend or delete user accounts in the event of a breach of these Terms.

4. Use of the Website

Users may browse products, read descriptions, and place online orders. By placing an order, you confirm that all information provided is accurate and complete. Orders containing incorrect or misleading data may be cancelled without notice.

The online store operates in accordance with Georgian legislation, and products sold through the platform are equivalent to those sold through physical channels.

5. Ordering and Payment

To place an order, users must:

  • Select desired product(s) and add them to the cart;
  • Provide accurate delivery and contact information;
  • Select a payment method and complete the transaction;
  • Agree to the Terms & Conditions during the checkout process.

Payment methods may include Visa, MasterCard, and other authorized options. Payments are processed securely through licensed financial intermediaries.

6. Delivery

Delivery terms are defined by the Company and will be displayed during the ordering process. Delivery service may include fees, which will be clearly indicated.

Products may be delivered to:

  • The user who placed the order;
  • Another adult authorized by the user (requires name, phone, and address for delivery confirmation).

Free delivery or expedited options may apply depending on the value of the order or promotional conditions.

7. Returns and Refunds

Returns are accepted only in the following cases:

  • The product is defective or damaged;
  • The product delivered does not match the one ordered.

Returned products must be unused and in original packaging. Products with damaged labels or without commercial appearance may not be eligible for return.

To initiate a return, contact us at:
📧 Email: info@stepi.ge
📞 Tel: +995 551 550 676

8. User Responsibilities and Limitations

You agree to use the website at your own risk. The Company provides no warranties regarding uninterrupted service, error-free operation, or compatibility with specific devices or systems.

The Company is not liable for:

  • Data loss;
  • Service interruptions due to external causes;
  • Unauthorized access caused by third-party interference.

9. Intellectual Property

All materials on the website, including trademarks, logos, images, and text, are the property of QASAK INTERTRADE LLC or its licensors. Copying, distributing, or using any materials without prior written consent is strictly prohibited.

10. Termination of Access

The Company reserves the right to restrict or terminate access to users who violate these Terms. Accounts may be closed without prior notice in such cases.

Users may also close their accounts voluntarily. This does not nullify any previous obligations or limit the Company’s right to enforce confidentiality or legal provisions.

11. Modifications

The Company may update these Terms at any time. Changes may include modifications to service features, product prices, or website structure. Users are advised to periodically review the Terms & Conditions.

Continued use of the website after updates constitutes acceptance of the new terms.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of Georgia. Any disputes arising from or related to these Terms or the use of the website must be resolved in the competent courts of Georgia.

13. Force Majeure

Neither party shall be held liable for failure to perform obligations due to force majeure events, including but not limited to:

  • Natural disasters;
  • Acts of war or civil unrest;
  • Technological outages or cyberattacks;
  • Government actions or regulatory changes.

Affected parties must notify each other within 24 hours and provide evidence where possible.

14. Contact Information

For any questions regarding these Terms and Conditions, please contact us via:

📍 Address: 18a Meliton and Andria Balanchivadze Street, Tbilisi, Georgia
📧 Email: info@stepi.ge
📞 Tel: +995 551 550 676
🌐 Website: www.stepi.ge